Telehealth: ‘Cowboy' behaviour a threat to patients

The Australian

Telehealth has an important role in modern healthcare, particularly where access to general practice is limited. But convenience cannot replace clinical judgement. I am concerned by models that move patients from an online questionnaire to a prescription with minimal therapeutic engagement, especially when the prescriber is commercially linked to the medication’s supply. This risks inverting medical practice by allowing treatment to become effectively predetermined.

Good medicine depends on an independent therapeutic relationship, where doctors consider context, alternatives and risk. Vertically integrated telehealth can weaken the separation between prescribing and dispensing. When care is fragmented or disconnected from a patient’s usual GP, the risks include inappropriate prescribing, delayed diagnosis and the transfer of consequences to patients and the public health system.

The problem is not technology or innovation, but what we optimise for. Digital health can improve access, but healthcare should not turn human vulnerability into pharmaceutical demand. A healthy system should strengthen independent, preventive and relationship-based care—not measure success by prescriptions, subscriptions or how medicated a population becomes.